Shipping & Delivery

You can login to your customer account at any time to see the latest update on your ready-to-ship and made-to-order pieces. Once shipped, you will receive an email from us with your tracking number.

Ready-to-Ship: We aim to fulfill and ship out ready-to-ship orders within 48 hours. Please note, there may be times when fulfillment takes longer. During peak periods this may be extended to 3-5 business days.
Made-to-Order: At the time of placing your order for our made-to-order pieces, you will see an estimated ‘shipping from’ date. These pieces are made as orders are received, and you can check the status of your order in your customer account. While we do our very best to ship each made-to-order piece in the specified timeframe, occasionally, due to order volume and external production factors, this timeframe may be extended.

Yes! We ship internationally from our warehouses in Houston, Texas and Germany. We use DHL, UPS and Fedex couriers for our international shipments to ensure packages are delivered without delay.
Please be aware that international packages may be subject to delivery delays, and additional import taxes and duties at the port of entry. We do not take responsibility for any additional import charges incurred for an international delivery. Packages that are refused as a result of incurred charges may be subject to refunds minus the cost of return shipping, and duties.

Yes! Please contact us as soon as possible at hi@shopaverie.com and tell us your correct address or order details so we can try to fix this in our system before your items ship.

Please use a delivery address where there is someone available to receive or sign fro deliveries. If you are not at home at the time of delivery, postal workers will typically either leave you a note with where you can pick up your parcel, or leave the parcel in a designated safe location. Averie does not accept liability for any delivery instructions issued to the delivery company by the customer. If items are left in requested locations, deemed as a ‘safe place’, such as with a neighbour, garage etc Averie cannot accept responsibility if you fail to receive your parcel.

We have two warehouses from where we ship to our customers around the globe.
USA warehouse: sends orders to our customers in the USA, Canada, Australia and New Zealand
Germany warehouse: sends orders to our customers in the EU, UK and worldwide.

We have an easy to use portal for exchanges and returns. You will then be directed to one of our returns locations in either the USA, Germany, Australia or the UK depending on your location.
Please check out our exchange and returns page here for more details.